If you have a question about your personal tax and cannot find the answer on this site, we recommend that you:

1. Look at the FAQs below to see if this will resolve your query
2. Use the contact us form below to email your question to us. But please note that as a small organisation we cannot promise to reply to all emails and cannot give detailed advice unless you are on a low income.
3. Call our helpline to speak to an adviser or make an appointment, see Our Advice Service

If you work in a CAB or other advice agency and would like to speak to us by phone, please see Help for other agencies

If you are a professional adviser offering pro bono advice you can contact us by phone, please see Help for other agencies

If you are a journalist or other media representative, contact us using the on-line form. We are happy to help if you are preparing an article or programme about tax matters (though as a small charity we are limited in how much we can do).

If you would like to receive occasional newsletters on issues relevant to TaxAid clients, why not register for our news service? To receive a newsletter prepared for Advice Agencies - primarily covering tax credits - please contact us. Previous copies of the Advisers' Newsletter are available on the Tax Credit Advisers' Update page.

For our address, please see Where to find us.

Before you use our contact form - please check our five most commonly asked questions below. By clicking on the link you can get an instant answer.

Q1: Am I paying the right tax? Can I get a tax refund?

Q2: I have a Tax Credits overpayment - what can I do?

Q3: I am leaving/have left the UK - what do I do about my tax? Can I get a tax refund?

Q4: I need to complete my Tax Return(s) - what are my next steps?

Q5: I started a self-employed business - what are my next steps?